I would like to return my order
Returns will only be considered when the product has not been used and keeps in place all original seals, sheaths, and wrappings. Send us an e-mail at stating the reasons why you want to do so. Remember Mack warranty is good six months after the carrier has delivered it and none of the demonstrable mishaps of padel have taken place. We are good at snifﬁng into those.
Will you make a refund of my purchase?
If and only if, we have proof that your Mack has a manufacturers ́
default within the warranty period, no reposition of any purchase will be made. We do not contemplate refunds from purchases given the nature of the product we offer.
About the Mack warranty
What does the Mack Warranty stands for?
Ok. No small letters here. Read carefully please, this is really, really important to understand before you buy one of our good looking bats:
1. There is a six (6) month warranty to every single Mack we make. We have designed Mack ́s to be tough and resistant, all in all good sportsmanship, nonetheless that does not mean they are made for abuse.
2. To make sure your Mack shines likes the very ﬁrst day it comes into your hands and preserves its warranty by the way, please make it positively sure:
a) The bat is safely stored away from direct sources of heat and sunlight. This would seriously damage the bat.
b) The bat is not used against rough surfaces. This could fracture the enamel of the bat.
c) The bat is not used to lift balls from the court or any surface ﬂoor what so ever, different from the padel court it is solely intended to play in.
d) The bat is not used to hit wet balls. As these would weight more, the bat could be seriously damaged. Also make sure the bat is never immersed into water or used for any water activity.
e) Any other forms of uses in which the bat is placed different from playing padel may hinder the optimum performance of the bat. Therefore we suggest you only use it while inside the court to your enjoyment of the game of padel.
How can I claim my warranty?
Claims are handled on a case by case basis. Therefore, please take as much snaps as you can to document the damage within the six(6) month period counted from the delivery date, and make sure you include them in the e-mail you should write to us (include link to contact form here) stating how and in which situation did the damage occured.
Once we assess the damage is a manufacturers ́ default we will proceed to substitute your Mack with a new one making sure you receive it as soon as possible.